Individuals have a direct influence on storm water quality in their communities, and regulators strongly emphasize public education and involvement campaigns in municipal storm water management programs. But how can leaders convince residents to pick up after pets, reduce lawn pesticide use, and wash cars without getting soapy water in storm drains? And how can they discourage commercial and industrial workers from dumping contaminated liquids down storm drains behind shops, and to use drip pans to keep oil off pavement? These behavior changes would have a direct positive effect on the coastal and inland water resources we enjoy.
In traditional environmental education campaigns, the message is often delivered through newsletters, brochures, public service announcements, and social media. Some effort may be made to reach a specific audience, but the focus is producing a good quality educational tool. The hope is that having a good message and delivering it well will make people listen, learn and act.
But experience in educational campaign history indicates otherwise. Simply handing someone a pamphlet does not mean that a person will act on that information.
Enter social marketing. Social marketing integrates marketing concepts and tools from social psychology to influence behaviors that benefit individuals and communities for the greater social good. While social marketing campaigns sometimes employ social media, the two are not the same. Social marketing can use a variety of tools to influence behaviors. First used in the public health realm, the practice focuses on a specific community. Research and surveys identify real or perceived barriers to change, and campaigns are designed to overcome those barriers and reward desired behaviors.
A great example of social marketing in action is the West Maui Kumuwai (WMK) campaign in a sensitive watershed on Maui. WMK is a non-profit that shines a spotlight on the actions of everyday people to promote ocean health. Through community surveys, WMK identified landscaping activities as a community concern relative to storm water pollution. WMK’s Reef-Friendly Landscaper campaign invites landscapers and gardeners to “Take the Pledge” by agreeing to a set of ocean-friendly landscaping activities. WMK then promotes those companies on its website and through social media, to keep these companies engaged and committed.
If you’ve heard of other successful social marketing campaigns related to storm water education, please let us know with a comment.
For more information about storm water services for municipalities, construction, and industry, contact Janice Marsters at firstname.lastname@example.org.